Terms and conditions

Orders

Introduction: the offer and sale of products on the website www.dua-dua.eu are governed by the following general conditions of sale. The products purchased on the site are sold by:

Melis Simona

Via Valluna, 23 Erbusco (BS)

info@vesticonsimo.com

Purchase methods

1) To purchase the Products, the Customer must register by entering their personal details, following the instructions provided by the registration program, and must complete and send to "Melis Simona" the purchase order form in electronic format available on the site, following the instructions contained on the Site. Purchase orders must be filled out exactly in their entirety.

2) The Customer must insert the selected Product(s) into the appropriate "Cart" and, after having viewed and accepted the contribution for delivery costs, can proceed with the purchase.

3) If the Customer needs to modify the purchase order or to modify some data contained therein, he/she must communicate his/her modifications to the email info@mamife.com.

4) Once this operation has been completed, the Customer will see a screen containing the summary of the purchase order, including delivery costs, with a request for further confirmation of the purchase procedure.

5) After viewing the summary, the Customer must select the desired type of payment and "click" the button for the checkout operation.

Conclusion of the contract

With confirmation of the purchase order by the Customer, the conditions of sale and further information contained on the site will be considered fully known and accepted by the Customer.

The Order Confirmation by "Melis Simona" sent to the Customer at the email address indicated will constitute acceptance of the contractual proposal.

The contract will be considered concluded and will be binding for both parties when the Order Confirmation is sent to the Customer.

After payment you will receive an email notifying you of receipt of payment and from that moment the timing for the preparation and shipping of your order will take place;

If our staff finds errors in your order or deems your order not to be processed within the time and manner requested, you will be notified promptly, which will indicate your order as REFUSED. If you receive this message please contact us at info @mamife.com.

Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order or by cancellation due to failure payment within the established deadline.

In the product catalog published on the "Melis Simona" website, the availability of the products, even being constantly updated, may undergo variations not in real time and without notice.

You are purchasing products that can be viewed and described on our site and you accept that the images of the products may not be perfectly representative of their characteristics but may differ in color and shades, dimensions or accessory products present in the picture. The images are therefore to be understood as a mere generic representation of the products.

Payments & Shipping

Payment

1) The prices of the Products are expressed in Euros and include all applicable taxes and/or duties;

2) The prices of the Products do not include delivery costs, the amount of which will in any case be indicated to the Customer in the summary of the purchase order;

3) The price of the Product will be that indicated on the site at the time of the order. They will therefore not be able to detect any increases or decreases in the price, even in relation to promotional sales before or after the purchase order;

4) The only payment methods permitted are by account and/or credit card via PayPal™, and by cash on delivery. These may vary or be made unavailable and the customer is required to complete the checkout with the methods made available at the time of purchase.

5) Payment with PayPal™, the Customer must provide the requested data which will be managed directly by PayPal™ without having to re-enter his credit or prepaid card details. PayPal™ is a leading company in online payments.

6) “Melis Simona” does not accept other unspecified forms of payment.

Shipping

1) The delivery of the products will be carried out by courier and the times will vary depending on the destination, the moment in which the order is acquired and the availability of the Product itself.

2) Our system will calculate your shipping costs based on some parameters dictated by national couriers and you can check the cost of your shipment at the end

3) Delivery times after shipment and any delays do not depend on "Melis Simona" who in any case undertakes to mediate and try to resolve any problems related to delivery with the courier. The Customer, by accepting our terms of use, exempts "Melis Simona" from any liability in this regard. For shipping, the address provided when registering on the site will be used, so carefully fill in the complete address field in its entirety.

Returns & Exchanges

Guarantee for defective goods

If you find damaged goods inside your package, we invite you to send an email to our address info@mamife.com within 24 hours of receiving the package, with attached photographic documentation relating to the damaged goods. The email must also contain the order and shipping number reference.

With the opening of the case, the possibility of an exchange of goods will be evaluated.

Information and complaints

For information or clarifications on the conditions of sale and products, the Customer can contact us at the email: info@mamife.com

Applicable law and dispute resolution

The contract between “Melis Simona” and the Customer is governed by Italian law.

In case of disservice or dispute between "Melis Simona" and the Customer, arbitration will proceed.

For Customers domiciled in European Union states, Section 4 of EU Regulation 44/01 will apply under the heading Jurisdiction in matters of contracts concluded by consumers and the rules contained therein.

The order must be contested on the same day the package is delivered.

Court of jurisdiction: Brescia